Return Policy

We want you to be 100% satisfied with your purchase from Sagan Life. If you are unsatisfied with the product you purchased, you may return or exchange it within 30 days of your purchase date.

Please look over and make sure your order has all items and components upon receipt. If you would like to return an unused product for a refund within 30 days of purchase, please contact us to do so.  Shipping costs will only be refunded if the return is a result of our error. If you return an order that originally received free shipping, the initial shipping expense will be deducted from the credit to your account.

Undelivered and Refused Packages

If your order is returned to us by our shipper because the delivery was rejected, refused, the package was unclaimed or the shipping address you provided at the time of your order was incorrect, the return shipping fees charged to us by the shipper, in addition to the original shipping costs and a restocking fee, will be deducted from any refund amount. If you would like us to re-ship your previously undelivered order, we will do so but will charge your credit card for a second set of shipping fees.

Exceptions

Used products are non-returnable unless there is a manufacturing defect or malfunction.

Promotions

All items purchased in conjunction with a promotion are non-refundable. If the item is defective it may be returned for a replacement or store credit only.

RMA Processing

All returns require a proof of purchase and must be clearly marked with a Return Merchandise Authorization (RMA) number. Products returned without an RMA number are not guaranteed to be processed and may be refused. To obtain an RMA number, please contact our Customer Service Department at (858) 675-7017. Once an RMA number is issued, products must be returned within 15 days.

All returned items will be inspected upon receipt to verify 1) their condition, and 2) that all components are included. Any product that is missing components will incur a charge for those missing items. For your protection, we recommend that you return the product using an insured shipping method. Sagan Life LLC is not liable for products that are lost or damaged in transit to us.

Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 2-3 days for processing.

Please note that products not purchased directly from Sagan Life LLC must be returned to the original place of purchase for a refund.

Please send returns to:

Sagan Life LLC
Attn: Returns Department
RMA #: ________________
262 Dividend Drive
Rexburg, ID 83440

Rev. 29Apr2020